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FAQ

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Have Any Questions In Mind?

If you have any questions in mind or want to know anything about our service. Hopefully these Frequently Asked Questions below answer your questions! If the answer you're looking for isn't here, don't hesitate to contact us by clicking the Contact Us link in the menu, or directly at hide@gonevpn.com

General Questions & Answers

What is a VPN?

A VPN (Virtual Private Network) is a secure line between two networks.

Without a VPN, your IP address is exposed and can be tracked by websites, hackers, and even your ISP (Internet Service Provider, IE. Telstra/BigPond, Optus, iiNet). If you're doing anything fishy such as download torrents or streaming movies, they can see that traffic which might lead to lawsuits!

However with a securely encypted VPN, you're safe. As websites and hackers cannot track you, everything you enter in websites (such as credit card information) is encrypted between you and the website, and your ISP cannot track what websites you visit, or what you download since your computer is only talking to the VPN server.

What can I do with a VPN?

A VPN is a very handy thing you have, with it you can not only protect yourself online, but change your location so websites think you're in another country which can allow you to stream geo-locked content on streaming services such as Netflix, or watch international TV shows. (Example: If you're in Australia, you can't watch shows on NBC.com, but with a VPN with the United States selected as your location, you now can)

Do you allow P2P Torrenting?

With GoneVPN, you can download torrents anonymously, hide your IP from other peers and your ISP. We don't have any policies against downloading torrents, but it is recommened you use an "offshore" location.
Below is a list of some of the countries which allow it:
*Luxembourg
*Netherlands
*Russia
*Ukraine
*Turkey
*Vietnam
*Mexico
*Panama

What protocols do you use?

We offer a range of different protocols so you can connect to our networks however you want!

PPTP L2TP SSTP OpenVPN TCP OpenVPN UDP

 

 

What is the refund policy?

If at any point in the first 7 days after purchasing - You are not happy with our VPN. You can request a refund and we will issue you a 100% refund (setup fee not included). Just open a support ticket and we will sort it out.

How many concurrent connections do you allow?

We allow 5 connections per account. So this means you are able to use your VPN on up to 5 devices all at the same time! How cool is that!?

What are your payment methods?

We currently allow PayPal and Bitcoin as payment methods. You don't need a PayPal account to pay though, if you wish to pay by card you can do so via checking out with PayPal and following the promts.

Technical Guideline/How to Use

How can I connect?

You can connect using one of the protocols mentioned above, use our own application, or download the OpenVPN profile available in your control panel and connect using OpenVPN connect. A full guide is available in our Knowledge Base in the Members area. (note to self, add link)

My question wasn't listed!

If you have any questions, please contact us! We will be happy to assist you with any questions you have. Click the "Contact Us" link at the top, or email us directly at hide@gonevpn.com